Refund policy

Returns and Refunds

We want every order from ABHEERS.COM to reach you complete and in good condition. This policy explains what can be returned and how refunds work.

Items you can return

  • Unused, sealed, non-consumable items (for example idols, thali sets, kalash, bells, yantras, malas and decor) can be returned within 7 days of delivery.
  • Items must be in their original packaging with all tags, cards and certificates.

Items we cannot accept back

  • Opened or used puja samagri and consumables (such as roli, kumkum, camphor, dhoop, ghee, oil, havan samagri and kits that have been opened), for hygiene and religious reasons.
  • Personalised or custom-branded items, including corporate gifting orders.

Damaged, wrong or missing items

If your order arrives damaged, incorrect or incomplete, send us a photo or unboxing video on WhatsApp within 48 hours of delivery with your order number. We will send a replacement or the missing item at no extra cost. If a replacement is not available, we will refund the item.

How to request a return

  1. Message us on WhatsApp or email us (see our Contact page) with your order number and the item you want to return.
  2. We will confirm whether the item is eligible and share pickup or return instructions.
  3. Once we receive and inspect the item, we will let you know whether the return is approved.

Refunds

  • Approved refunds are issued to your original payment method within 5–7 working days of approval. Your bank or payment provider may take a few extra days to show the credit.
  • For cash on delivery orders, we refund to your UPI ID or bank account.
  • Original shipping charges are not refundable unless the return is due to our error.

Cancellations

You can cancel an order before it is dispatched by contacting us. Orders that have already been dispatched cannot be cancelled, but eligible items can be returned under this policy.

Questions? Visit our Contact page.